Operations Manager (m/f)

As Operations Manager of LIOQA Resort, you will be responsible for ensuring seamless operations across Rooms Division & Property Maintenance departments, excelling in delivering exceptional 5* service to our guests. You will lead strategic initiatives of 5* luxurious resort tied to business expansion, growth, and the necessary cultural evolution to support both. The job role will be proactive, supportive, analytical and entrepreneurial; creating unforgettable moments for our guests, fostering an empowered environment for the team while working closely with all key business partners in order to achieve quality results. Your representation as the resort’s brand ambassador embodying the company culture and values will be paramount. All work is carried out in accordance with company policies, service concepts, local requirements and regulations. Working hours: 40 hours per week Annual leave: 20 working days per year Employment: Full-time contract Job description: - Ensure the smooth running of the Rooms and Property Maintenance departments, where all aspects of the guest service experience are delivered to the highest levels, enabling both property and company standards are attained and adhered to, with critical focus on private villas operations management comprising housekeeping, front office, concierge and security services. - Manage and coordinate the life cycle of team members within the above-mentioned departments, fostering a culture of growth, promoting a positive work environment (i.e. housekeepers, maintenance workers, front desk agents, drivers, gardeners etc.) including shift planning, training, performance assessment, and staff motivation enhancement. - Work proactively to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution. - Build up strong cooperation with F&B department and the beach club of the resort to ensure that menus, services, and offerings align with overall operational capabilities and customer expectations. - Ensure the delivery of exceptional guest services and maintain 5* hospitality standards across all departments. - Supervise and control the overall condition of private villas property as well as public resort areas, ensuring regular maintenance and timely resolution of technical issues. Safeguard resort equipment, promptly report any deficiencies or damages and handle guest complaints or requests professionally and patiently. - Manage the Front Office and Reservations team to guarantee smooth check-in/check-out operations; proactively engage with guests, addressing their inquiries and resolving issues to enhance overall satisfaction and 5* comfort. - Initiate, implement and enforce standard operating procedures (SOPs) to ensure consistency and quality across Rooms Division, Property Maintenance/Security departments. - Handle guest feedbacks and complaints delicately and professionally; ensure guest expectations are exceeded by immediate interference and prompt resolution. - Work to deliver the resort budget and business plan, ensuring that all areas of the resort operations are controlled. Maximize sales and profit, business opportunities and brand reputation, productivity and performance. Oversee inventory and procurement in collaboration with suppliers and internal departments. - Develop strong bond with other departments such as marketing, sales, and finance to support the resort’s overall business goals and efficiency. - Ensure adherence to all health, safety, hygiene, and legal regulations across various departments where due diligence requirements are documented for internal and external audit, performing follow-up as required.

Competencies & Skill Requirements: - Proven experience in a Luxury Resort Environment or 4*/5* Hotel Management at Head of Department or Operations Manager Level or above - Strong problem-solving capabilities with the ability to adapt to changing environments - Excellent leadership skills with a hands-on approach and lead-by-example work style - Commitment to exceptional guest service with a passion for the hospitality industry - Ability to find creative solutions, offering advice and recommendations - Personal integrity, with the ability to work in an environment that demands excellence, time and energy - Strong communication and listening skills, excellent speaking, reading and writing skills - Outstanding analytical and strategic skills improving the business from a financial perspective - A results-oriented mindset with an emphasis on precision in planning and executing tasks to ensure top-tier service delivery. - Fluent in English, with proficiency in additional foreign languages as a plus - Valid driver’s license (Category B) - Flexibility and positive mindset